Professional Services

Business Technology Group
 

Planning for success

Analysis
Solution Design
Solution Delivery
Installation, Roll-Out and Acceptance

For many IT projects, the initial research and analysis phases are often skipped over quickly. We take a different approach. We believe that by investing at the outset of your project in detailed analysis of your business and technical requirements, you can reduce the overall risks, costs and deployment times of the project.

Industry analysts, Gartner, support this approach. Their research suggests that a problem identified during the implementation phase of a project, typically costs 10 times more to put right than one discovered during the initial analysis.

Analysis

 

our analysis phase is a rigorous process that defines the vision and scope of your project including:

Existing environment
review key information about your current environment

Business requirements
identify your business goals and drivers and help define your strategy

Technical requirements
assess proposed technologies and recommend the best solution and implementation approach for your organisation

User requirements
analyse your users, business processes and operational structure

Operations and management
review existing IT management and operations

Our Professional Services organisation is at the forefront of the latest technology developments. But they're more than just technical experts. They understand the need to align business and technology objectives and will work with you to help you plan for success from day 1 of your project.

 

Solution Design

 

When we design a solution, we make sure that it fits exactly with your business needs. We don't leave anything to chance. We use our extensive experience of designing complex infrastructure solutions to create the perfect solution for you.

We take into account everything we've learnt during the analysis phase of your project, including your existing infrastructure and in-house skills; your business processes and the impact on your end-users.

The result is a thorough solution design that includes:
  • High level concept design
  • Detailed solution architecture design
  • Detailed implementation and migration plan
  • On-going operational and management plan
  • User engagement plan

 

Solution Delivery

 

We believe that the key to great project implementation is effective project management. This ensures there are no unexpected issues during the implementation phase, which helps reduce the time taken to deliver the solution and enables you to start reaping the rewards of your investment sooner.

Our implementation service doesn't stop the day the system goes live. We are committed to making sure that once the solution is implemented it continues to deliver real benefits to your business throughout its lifecycle. As such, we'll work with you to manage the solution going forward and continually proactively review performance and changes to your business to keep it ahead of the game.

 

Installation, Roll-Out and Acceptance

 

We provide comprehensive installation and roll out services for organisations across the UK. Our services are designed to reduce costs and minimise disruption to your day to day business operations.

Our extensive IT engineering team has the capacity to deliver large scale roll outs across the UK within minimum time scales.

Our services include:

Off-site installation preparation
we believe that installations and roll outs should be carried out with as little disruption to your day to day operations as possible, that's why we complete as much as possible off-site including commissioning, software installation, customised imaging and testing. We can also store equipment off site on your behalf.

On-site installation services
we'll manage the installation process from start to finish - we'll take care of the shipping / transport to site, on-site installation, initialization and testing. We can also undertake customised testing tailored to your specific environment.

Moves, additions and changes
as well as installations and roll outs, our experienced team of fully accredited engineers can also provide fully managed moves, additions (of hardware and software components) and changes (to hardware and software components, plus system updates and configuration changes).

Acceptance
finally the project is signed off and all documentation is handed over.