Support Services
BTG offers full support and maintenance options for all of the products and solutions we provide. All support services can be tailored to your exact requirements and can include your entire hardware and software infrastructure.
Support is available 24 hours a day, 365 days a year to offer you complete peace of mind.
Hardware Support
- Full vendor, proprietary and third party support options for all equipment
- Accredited engineers
- Logistic spare parts coverage
- Flexible service levels and coverage, from guaranteed fix to parts only
- Proactive and mission critical support
Software Support
- Telephone support
- Problem analysis and resolution
- Software features and operational support
- Installation advice
- Software updates and licensing
- Flexible Service Levels
